IDnomic is committed to offering you the best possible experience, with services aligned with your needs and the best software support. You will be able to quickly and efficiently benefit from our experts and their capacity to innovate.
SERVICE GUARANTEED AT ALL TIMES
Our hotline service offers three levels of support to assist you throughout working hours without interruption. You also have access to the support portal for reporting incidents, discussing with our technical teams and tracking bugs’ resolution. We apply escalation procedures to ensure critical issues are addressed as quickly as possible.
- Times: 9am-6pm Monday to Friday
- Email and hotline
- Support services management platform
- 24-7 Cloud support
24/7 CLOUD SUPPORT WITH IDNOMIC
Our teams guarantee a continuous service, optimized over time. They provide a full lifecycle management for applications and services (software updates, operating systems, servers, cryptographic equipment etc.).
A Service Delivery Manager teamis responsible of ensuring a quality of service and providing visibility on the performance of the solution deployed. This team also organizes steering committees to look at potential optimizations and identify new requirements.
CENTRALIZED SUPPORT FOR OPTIMUM SERVICE
A support services management platform enables you to centralize the management of your requests and requirements:
- Management of incident tickets, monitoring of progress and resolution
- New versions and updates
- Announcement of new features
- Access to the knowledge base
- Service level reports and statistics (exclusively on the Cloud)
You also have a log collection tool for quick and comprehensive analysis of any event. This helps us to quickly identify issues and resolve incidents efficiently.
LIFECYCLE GUARANTEE FOR OUR SOFTWARE
IDnomic’s software are constantly evolving and offering new features and new compatibilities with the ecosystem. You benefit from the most recent software releases and updates thanks to our support services management platform. IDnomic ensures that you have the most secure and stable software at all times.
To extend your software use or deploy your service on more digital identities, please contact our sales team.
Put IDnomic’s expertise and knowledge to use for your project
At every step of your IT infrastructure project, assess your security issues with IDnomic: